Legal
Privacy Policy
At e-motion, we value your privacy and are committed to protecting your personal information. This policy describes how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
1. What we collect
When you book an experience, fill out a contact form, or sign up for updates, we collect your name, email address, phone number, and any details specific to your booking (such as rider count and experience date). We do not collect sensitive personal information.
2. Why we collect it
We collect and process your information solely to manage and confirm your bookings, send you essential safety briefings and logistical updates, reply to your inquiries, and keep you informed of launch updates (only if you have opted in).
3. Data sharing & security
We implement appropriate security measures to protect your data from unauthorized access, loss, or alteration. We do not sell or lease your personal information. We only share details with trusted service providers necessary to run our service (such as email systems or database hosting), who are also bound by POPIA compliance.
4. Payment data
All online payments are processed securely through our verified payment gateway partners (PayFast and Yoco). We do not collect, view, or store your credit card numbers or banking credentials. Your financial transaction details are encrypted and handled entirely by the gateways.
5. Your rights under POPIA
Under POPIA, you have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your data from our systems. For any privacy queries or to exercise your rights, please contact our Information Officer at info@e-motion.fun.